Willow Studs

Australian Orders

Shipping and Delivery: We prioritize getting your order to you quickly! We typically process orders within two business day (excluding public holidays and weekends). Please note: These are estimated processing times. During peak seasons or after sales events, there might be slight delays.

Track Your Order: Once your order is shipped, you'll receive an email with tracking information. Use the courier website to track your package's progress and estimated delivery date.

Free Shipping: Enjoy free shipping Australia-wide on all orders over $75!

International Orders:

International orders are processed within 2-3 business days. 

While placing order, please note, all custom fees, taxes and any other additional costs associated with your purchase are the responsibility of the customer. These fees are NOT included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

WLD is not responsible for any additional taxes and customs charges that are requested during the shipment of your order and do not offer refunds for these costs. If you refuse to pay customs fees and parcel is returned to us the customs fee will be deducted from your invoice. If you have any questions or concerns regarding import taxes and customs duties, please contact your local customs office prior to placing your order.

Please note, the delivery timeframe included in the website are indicative and the deliver can take longer than expected to arrive depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.

Once your order is packed and shipped, you will receive an email with your tracking information. You can use the courier website to track the status of your order.

HOW DO I MAKE A RETURN?

It is important that all returned items are in line with our Returns Policy.

You will be able to return your items subject to the following conditions:

• Items must be received within 14 days of receiving your parcel. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.

• Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up or odours / scents.

• Please contact us at collections@whitelabeldesigns.com for a refund order number and return instructions. This order number needs to be included along with the purchase invoice.

Please note: All sale items marked as “Final Sale”/ “Clearance” or “Made to Order” or "Gift Cards" are not eligible to refund or exchange. However, items that are deemed faulty by our team, can be returned once our customer service team is notified. If you believe your item is faulty, please contact us at collections@whitelabeldesigns.com as soon as possible.

Earrings – Due to hygiene reasons all earrings are Final Sale and cannot be returned, even for a change of mind.

Note that return postage will be at the expense of the customer.         

We endeavour to process returns as soon as they are received by us but please allow up to 5 business days for returns to be processed. You will receive an email notification of the status of your return once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned.

DO YOU OFFER EXCHANGES?

At this stage, we cannot offer a straight exchange, but you can send your item back for a refund to then re-purchase the correct size/alternate item. If the items that you are looking for are out of stock, please contact us at collections@whitelabeldesigns.com.

DO YOU OFFER REFUNDS?

We will offer refunds in line with our Refunds Policy.